Shipping Policy:

 

Shipping Options:

• We currently offer local shipping, with international shipping services coming soon.
• Shipping rates and delivery times may vary depending on the products ordered, stock levels, and manufacturing times.

Shipping Quote and Preferences:

• To provide you with accurate shipping costs and options, we utilise BobGo as our shipping quote vendor.
• During the checkout process, you can choose your preferred shipping method and view corresponding shipping times.

Lead Times:

• Product lead times are indicated on the respective product pages for online store purchases.
• For offline orders, please consult your sales representative to confirm the lead times.

 

Returns Policy:

 

Refund and Return Services:

• As our products are cast with utmost care and thorough communication, we aim to eliminate the need for returns.
• We take multiple precautions to ensure your order is correct before production and shipping.
• However, exceptions may apply. If you believe a return is necessary, please Contact Us with images and reasons for your request.

Return Process:

• Our team will review your return request, and if deemed valid, we will process the return and arrange for a replacement product to be shipped to you.
• There will be no additional cost for valid return requests.

 

Payment Policy:

 

Accepted Payment Methods:

• We currently accept Direct Bank Transfer (EFT) payments.
• For your convenience, PayFast payments and MobiCred will be available soon.

 

Need Assistance?

For any questions regarding shipping, returns, or payments, please do not hesitate to Contact Us, we are here to assist you.