As a South-African based company operating an online shop in the industrial market, privacy is of utmost importance to us. We strive to ensure that all personal information collected from our customers is treated with the highest level of confidentiality and protection. This privacy policy outlines our approach to handling customer data and addresses POPIA & PAPIA regulations, Google Tracking & Targeted Ads, as well as the standard policy requirements as required by South African law relating to websites and online stores.

Personal Information Collected

When you visit our website or purchase from our online store, we may collect certain personal information from you. This information may include your name, email address, physical address, telephone number, and payment information. We may also collect information about your browsing behaviour on our website, such as the pages you visit and the products you view.

How We Use Your Information

We use your personal information to process your orders and transactions, communicate with you about your purchases, and provide customer support. We may also use your information to send you marketing communications and promotional offers, but we will only do so with your consent.

POPIA & PAPIA Regulations

We comply with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAPIA) regulations in South Africa. This means that we collect, use, store, and handle personal information in a secure manner, and we take all reasonable steps to prevent unauthorised access to your information.

Google Tracking & Targeted Ads

We may use Google Analytics to track user behaviour and analyse website traffic. This information is used to optimise our website and improve our user experience. We may also use targeted advertising through Google Ads to reach our customers with relevant ads. We do not share your personal information with Google or any other third party for advertising purposes.

Data Security

We take the security of your personal information seriously, and we have implemented physical, electronic, and administrative safeguards to protect your data. We regularly review our security measures to ensure compliance and effectiveness.

Website & Tracking Cookies

We use website cookies to enhance user experience and track website usage. Cookies are small files temporarily stored on your device and are normally removed once you have closed your browser. It is possible to disable cookies, but will significantly reduce the usability of our website and services.

Email Marketing

We believe in keeping our valued customers informed about the latest updates, promotions, and exclusive offers related to our products and services. If you have provided your consent to receive marketing communications from us, we may use your email address to send you our monthly newsletter and occasional promotional emails.

Rest assured, we respect your privacy and your right to control the emails you receive from us. You can easily manage your email preferences, including opting out of our newsletter or adjusting the frequency of emails, by accessing your account settings or using the “unsubscribe” link provided in our emails.

Your email address is treated with the same level of confidentiality and protection as any other personal information we collect. We do not share your email address with third parties for their marketing purposes, and we use industry-standard practices to secure your data.

If you have any questions or concerns about our email marketing practices or wish to update your preferences, please feel free to contact our customer support team. We value your trust and are committed to providing you with relevant and engaging content while respecting your privacy choices.

Privacy Policy Updates

We may update our privacy policy from time to time, and we will notify you of any changes that may affect your rights or requirements. It is your responsibility to review our policy periodically, so you are aware of any updates or changes.


We are committed to protecting your privacy and safeguarding your personal information. We take regulatory compliance and data security seriously and implement measures to ensure the highest level of privacy and confidentiality. If you have any questions or concerns about our privacy policy or would like your information removed from our systems, please contact us.